Returns & Exchanges
We want you to love your EARTH ESPRIT purchase. However, if you are dissatisfied with the item(s) due to following reason, return it within 7 days of receiving your order:
- Incorrect item received
- Defective item
- Damaged in transit
Before you proceed to send back the item to us:
- Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached.
- If you are returning an item from an order that came with a free Gift and the value of the order falls below the Gift With Purchase (GWP) qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP.
- Send us a return request via contact form in our website. We will assign a return order number to you upon receipt of your request.
- Indicate the return order number at the shipping box or envelope.
After we receive the return item:
- A final inspection will be done to ensure all items are in their original condition before processing your returns.
- Returns that do not meet our policy will not be accepted and will be returned to you at your cost.
- After the return has been approved, it takes up to 14 working days for the refund to be made to your payment services provider. Once we have processed your refund, you will receive a confirmation email from us.
- Refunds will be based on the value of the merchandise as reflected on your invoice. Shipping and handling charges from your initial order will only be refunded if the return is due to a defective or wrong item. The refund will be issued to your original payment method.
- Exchanges are only allowed for customer with shipping address in Singapore.
- Exchanges are subject to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value; refunding you via your original payment method; or any other methods at the discretion of EARTH ESPRIT.
Terms and Conditions:
- EARTH ESPRIT reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds or exchanges (“Returns”). You shall bear the shipping and handling charges of returning any rejected item(s) to you.
- All risks in shipping the item(s) to EARTH ESPRIT shall be borne by you. EARTH ESPRIT shall not be responsible for any loss or damage to the item(s) which is being returned to us.
- Should your preferred refund method not be indicated during the Returns process, you shall be refunded by your original payment method.
- Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice.
- EARTH ESPRIT shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Our Returns policies do not cover such damage.
- Our Returns policies does not cover item(s) used in a manner or for a purpose not reasonably contemplated by EARTH ESPRIT, or if the item(s) has been modified in a manner not authorised by EARTH ESPRIT
- EARTH ESPRIT makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
- All Returns are at all times governed by Singapore law. EARTH ESPRIT and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.
- EARTH ESPRIT's decisions on Returns are final.